Shipping & Returns

Engineered for Performance. Built on Trust.

At The Gym Revolution, we forge professional equipment for serious athletes who demand maximum performance and durability. Our commitment to your satisfaction extends beyond the forge to every aspect of your experience, including delivery and support. This policy is crafted with the same clarity and precision as our equipment specifications.

Shipping Information

We ship globally to empower athletes worldwide (exclusions apply for some remote regions and parts of Asia). Our process is designed for efficiency and reliability.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days from the date of purchase.
• Shipping Methods & Delivery Windows:
  • Standard Shipping (DHL / FedEx): Delivery within 10-15 business days after dispatch. A flat-rate shipping fee of £12.95 applies.
  • Free Shipping (EMS): Available on all orders over £50. Delivery within 15-25 business days after dispatch.

Our Returns Promise

If any piece of equipment fails to meet your rigorous training standards, we will make it right. We offer a straightforward, no-nonsense returns and exchanges process for items purchased directly from thegymrevolutions.com.

Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Email our support team at [email protected] with the subject line “Return/Exchange Request”. Include:

• Your full name and order number.
• The product(s) you wish to return or exchange.
• The reason for the return/exchange.
• Whether you request a refund or an exchange for a specific item (e.g., swapping a 7FT Olympic Bar for a 6FT INT’L Olympic Bar).

Step 2: Receive Your RMA Number & Instructions

We will review your request and, if approved, email you a Return Merchandise Authorisation (RMA) number and detailed return shipping instructions.

Step 3: Pack and Ship the Item

• Securely repack the item in its original packaging, including all manuals, accessories, and protective materials.
• Attach the provided RMA label clearly on the outside of the box.
• Ship the package to our London warehouse address provided in your instructions.

Costs: Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error or a defective item.

Step 4: Inspection & Processing

Once received at our warehouse, our team will inspect the item to ensure it meets our return conditions. We will notify you via email once the inspection is complete.

Refunds: Timeline & Method

• Timeline: Upon successful inspection, your refund will be processed within 5-10 business days.
• Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account depends on your bank or payment provider’s policies.

Exchange Processing

For exchanges, once the return is approved, we will immediately process the shipment of your new item. Standard or free shipping (as per your original order value) will apply.

⚠️ Non-Returnable Items

To ensure the safety and hygiene of our athlete community, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• CLOTHING: All apparel is final sale for hygiene reasons.
• Opened or Used Accessories: This includes but is not limited to BELTS, CABLE HANDLES, BICEPS & TRICEPS HANDLES, and other small accessories where the original packaging integrity is compromised.
• Custom or Made-to-Order Items: Any equipment specified as customised.
• Clearance or Final Sale Items: These will be explicitly marked at the time of purchase.

Damaged or Incorrect Items

If your equipment arrives damaged or you receive an incorrect item, contact us immediately at [email protected]. We will arrange a fast-track replacement or return at no cost to you, including a prepaid return label if necessary. Please provide photos of the damage or the incorrect item alongside your packaging.